Digitalist life in the library

19Jul/100

BLA Conference 2010

BLA logo
From the 7th - 9th July I attended the annual Business Librarians Association (formerly the British Business Schools Librarians Group) conference. A week on I have finally had a chance to reflect on the three day event.

Both Kirsty Taylor and Andy Priestner have already blogged in detail about the conference and I would encourage you to read their posts and also to check out the tweets from the event.

The overall theme, and title for the event was The Research Agenda and under that there were three main areas covered:

  • open access
  • practitioner research
  • the library's role in supporting researchers

Rather than take you through and outline each presentation in detail I'm going to carve things up using these themes.

Open access
Phil Sykes, Librarian at the Sydney Jones Library, University of Liverpool, was the first to tackle the topic of open access. He stated that in order to increase the impact of research output, publishing papers in open access repositories was essential - and this was an area where libraries had a key role to play. In the Q&A session after Phil's presentation Keith Walker opened up a discussion on the morality of open access by stating that as academics are essentially publicly funded they have a moral obligation to publish the results of their research in open access repositories. There was overwhelming support for this amongst the audience, and presenters - however, in her presentation, Mary Betts-Gray identified three barriers that prevented academics feeling the same way; lack of awareness, copyright concerns and a perceived threat to their ability to publish their research in the future.

Practitioner research
In the first keynote of the conference, Hazel Hall, IWR Information Professional of the Year, spoke about practitioner research. Her presentation is available on Slideshare. She hit us with a shocking statistic - in 2 years of issues of the top 2 LIS peer reviewed journals not one article was written by an LIS practitioner! As far as I can see there are three possible reasons for this:

  1. We're not doing the research
  2. We're not writing our findings up for publication
  3. We're publishing in other places

I'm prepared to bet that number one is not the problem and this view is supported by the One Minute Madness session which ran at this year's Library and Information Science Research Coalition conference. The idea behind the session was to get LIS practitioners talking about their research for one minute each. Luckily for us the session was filmed:

One Minute Madness: LISRC10 from LIS Research Coalition on Vimeo.

In the most perfect display of conference programme planning Lydia Matheson's members' sharing session followed on perfectly from Hazel's keynote. The session entitled 'Research into practice: how evaluation and feedback have informed library service development at Aston University' was a showcase for the research projects Lydia has been working on with the support of the Centre for Learning Innovation and Professional Practice at Aston. The projects included the development of an information literacy module to be embedded into the VLE and the implementation of a consistent approach to reading list management.

Supporting researchers
When discussing this topic it is impossible not to refer to the Researcher Development Framework which is due to be published by Vitae later this month. This is intended to be used as a tool for "planning, promoting and supporting the personal, professional and career development of researchers in higher education".

Moira Bent of the University of Newcastle delivered a keynote on the library's role in the research lifecycle. Her presentation focused on five 'I's:

  • Information
  • Integration
  • Innovation
  • Impact
  • Information Literacy

Her emphasis, and what she views as the key to our success, is information literacy. This is something that was picked up by Stephane Goldstein of the Research Information Network in his keynote referring back to the RIN's Mind the Skills Gap report on training for researchers.

Finally, we had the view of support for researchers from a members' perspective in the form of Carolyn Smith's presentation on PhD support at Cass Business School. Her focus was on how to engage a community that appears hidden and distanced from the library. She presented a few ideas they are using at Cass including focus groups and a research seminar series, but encouraged the group to share their experiences.

One thing I've taken away from the conference (there are some more to follow in a later post too) is a long reading list and so to finish off, here are couple of links to further reading for you too:

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26May/103

Librarians as Teachers (morning session)

Today I attended the Librarians as Teachers event which was run jointly by CILIP's CDG West Midlands division and UC&R West Midlands section. The purpose of the event was to look at the status and role of librarians delivering teaching and practical ways librarians can develop their teaching skills and gain recognition for the teaching they do. There were many people tweeting the event and much of what follows in my reflection of the event can be found in the archive of #lat10 tweets.

The day started with Antony Brewerton of the University of Warwick giving us a walking tour of the library's Teaching Grid which, given the topic of the day, was a perfect location for the event. It is a highly dynamic space with no fixed partitions or furniture. Back in our seats Antony introduced us to the ladder of loyalty where each rung is a stage on a continuum defining customer engagement; from potential customers at the bottom to partners at the top. He tied this back to the library's use of the Teaching Grid as a way of engaging and developing relationships with both academics and students.

Following this, Debbi Boden from Glasgow Caledonian University gave the keynote on the evolution of the librarian's teaching role. She started with a couple of videos to highlight that the profession is still struggling to overcome the librarian stereotype. I can't resist sharing this one with you:

Debbi then went on to identify what skills librarians need to be effective teachers. At the very least this should be a knowledge of educational theory and the vocabulary that accompanies that. It was interesting to hear that at Glasgow Cal all liaison librarians are expected to have a teaching qualification and if they don't have one when they are appointed they must complete the P.G. Cert. within 2 years. One slide in this presentation outlined an ideal CV, amongst other things this included being a Fellow of the Higher Education Academy (HEA) and a chartered member of CILIP. Debbi pointed out that if a candidate had one or the other she would prefer them to be an HEA Fellow but that she would not appoint a teacher over a librarian. As someone who has been debating for months over whether to Charter a teaching qualification and HEA membership feels like a more practical and viable alternative.

The next presentation, from Jo Webb, followed on well from here as it focused on the HEA and gaining recognition for teaching. Talking to other delegates during the breaks I think many felt that the topic of this session was all new to them, and this was shown at the start when Jo asked how many of the group were HEA members - of 45 only 5 raised their hands. As well as looking at the criteria of membership the HEA's professional standards were also discussed. Unfortunately from this I didn't feel that librarians were really valued as members of the HEA; the criteria for the different levels of membership have been redefined and now librarians may only join as associates where before they could become fellows [Update: I misunderstood this - see clarification from Jo in the comments]. Having said that though I am definitely going to do some further reading about what is involved.

The last presentation of the morning, given by Sally Patalong from Coventry University, was about the P.G. Cert. qualification. Sally has a unique perspective on this having been a student on the course, a practitioner, and now a facilitator. I really found hearing her personal experience of the process and how it has helped her develop as a teacher useful. She rounded off the morning perfectly with three recommendations:

  1. Keep evidence of everything you do
  2. Observe other teachers, focusing on their style not the content
  3. Ask for feedback, reflect on it and act where appropriate

Okay let's pause there. I have decided to split this post of the event in two because it would have just been too long otherwise. Stay tuned for the second half which I will post tomorrow.

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15Jul/090

CILIP New Professionals' Conference

It's over a week since I attended the New Professionals' conference jointly run by CILIP's Career Development Group and the Diversity Group. Waiting a week to blog was a good plan because Laura has done the hard work blogging on the whole conference in 3 excellent posts over on Organising Chaos. I'm not going to try and match that so here are just a few of my observations from the day.

First up was Katie Hill talking about the consumer generation. The consumer generation knows what it wants and how to get it as well as what standards and services it expects. It is important to note that both library users and library staff are part of the consumer generation and this has a great impact on the service. We have to adapt to meet the new demands of our users. Katie gave an example from the University of York where the Lending Services team has been renamed Customer Services. This reflects a change in focus from the stock or resources to the users/customers. To sum this all up Katie used this great phrase:

"Librarians are no longer gatekeepers of information but gateways to information."

Ned Potter followed on from Katie with a presentation on librarian stereotypes. First he looked at the different types of stereotype presented in Maura Seale's article Old Maids, Policeman and Social Rejects. I've not really been confronted by the stereotypes but I often find that when I tell someone I'm a librarian they have nothing to say after that because they have no idea what being a librarian means these days. Ned's talk was entertaining but I don't think it really got us anywhere except that we all know that the stereotypical librarian is a myth.

Ned's best contribution to the conference for me was his discussion of the idea that we're only as good as our last customer interaction. Based on the old addage that a sportsman is only as good as his last game. He suggested that every time we engage with a user we should imagine that the whole service will be judged on our standard of service. This is something I am trying to employ when staffing the information desk - are you?

The stereotypical librarian?

After lunch we got on to the topic of marketing. I'm not sure how Kath Aitken's talk on the skills a professional librarian can bring to public libraries fitted in here but it was thought provoking none the less. She began by looking at the value of a professional qualification in a public library from the perspective of someone who had started out as a library assistant then returned to work for the same employer post qualification. I found it intriguing to hear someone else's perspective on this as someone who has also held both a non-professional and a professional post in the same library. The talk of the value of the library qualification has been brought up again this week at Umbrella. I've seen lots of tweets suggesting that library qualifications are only desirable, not essential in most sectors. This is something that clearly needs more discussion.

The last presentation I want to mention was given by Jo Alcock on marketing yourself using online tools. She focused on three areas, social networking, blogging and microblogging and rounded her presentation off with ten top tips for marketing yourself online. As someone who already uses tools like Twitter and also maintains a blog it's always great to hear them being promoted. I find having an active professional presence online makes me feel so much more connected to the profession and other librarians and really inspires me to continue to develop my skills and interests.

Credits: image by bookgrl

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